Dear Sir/Madam,

Season's greetings from the London Import Customs Facility.

Thank you for providing the Customs Information Release Code. We can confirm this has been verified and accepted.

However, we regret to inform you that we are unable to release your shipment at this time. Upon review of the accompanying customs documentation, we have identified an issue with the Receiving Elf Identification provided.

Shipment Details:

• Tracking Reference: THVXMAS25-RUD-RNRHAVSN-XM4-5HQ
• Contents: Biological Sample (Blood Test Kit - Reindeer Flight Clearance)
• Origin: North Pole Central Depot
• Current Location: London Import Facility, 34 Charlotte Rd, London EC2A 3PB

Issue Identified:

The Receiving Elf ID submitted with this shipment (ID: ELF-123871982731982) corresponds to a Shelf Elf classification. Unfortunately, Shelf Elves are not authorised to receive customs-controlled shipments originating from the North Pole.

For further information regarding authorised elf classifications, please refer to the guidance provided by your shipping carrier, North Pole Logistics, under Services > Customs Brokerage: View Customs Brokerage Information

See below for the important notice regarding authorised elf classifications for customs receipt:

Next Steps: To release your shipment, please provide a valid North Pole Receiving Elf ID to the customs officer handling your case.

We wish you a joyful festive season and look forward to resolving this matter promptly.

Yours faithfully,

T. Livesey

Senior Customs Officer

London Import Facility